Duck Creek Reports 15% ARR Growth and Record Fourth-Quarter Bookings

Duck Creek Technologies said in a fiscal year-end announcement on September 15, 2026, that it closed fiscal 2026 on August 31, 2026, with one of the largest years of new bookings in company history, including a record quarter of new bookings in the fourth quarter. The Boston-based insurance software provider reported that annual recurring revenue grew 15% year-over-year and that net revenue retention reached 111%. The company said the figures reflected accelerating demand for its intelligent core platform across core, specialty, and agentic solutions.

The company attributed the year’s momentum to continued cloud adoption, expansion within existing customers that moved additional lines of business and premium onto the Duck Creek platform, new customer wins across global markets, and record cross-sell and adoption of its data and AI products.

“Fiscal year ’26 was a defining year for Duck Creek, with one of our strongest quarters of new bookings in company history reflecting the deliberate investments we have made in innovation and growth,” said Hardeep Gulati, chief executive officer. Gulati said the core is where critical insurance data, product logic, transactions, and decisions reside, and he described Duck Creek’s Agentic AI Platform as purpose-built for insurance, delivering what he called trusted AI with the auditability, observability, and deterministic assurance required in a highly regulated industry.

Duck Creek recorded double-digit new customer wins and existing-customer expansions across core, specialty, and AI-powered solutions during the fiscal year, according to the announcement. The company said its customer base now includes 7 of the top 10 North American insurers and more than 33 of the top 50. New customer wins it named across core, specialty, and payments products were Millers Mutual Insurance, Fortegra, Indigo Insurance, Frankenmuth Insurance, Anchor Group Management, Country-Wide Insurance, and Southern Trust. Capricorn Mutual, Encova Insurance, and New Zealand’s Medical Assurance Society were among the customers that went live on Duck Creek’s platform during the year.

Send Acquisition Adds Underwriting Orchestration

Duck Creek completed its acquisition of Send Technology Solutions Ltd. on July 3, 2026, and announced the deal on July 7, 2026. Send is an AI-native underwriting orchestration engine serving commercial, specialty, and complex-risk markets, supporting more than $26 billion in gross written premium through its platform. Duck Creek said Send’s platform has delivered up to 7x faster time-to-quote and up to a 65% reduction in product launch time for insurers.

Send remains available as a standalone underwriting orchestration engine with integration across all core systems, and Send chief executive and co-founder Andy Moss continues to lead the team at Duck Creek as general manager of underwriting. Solano Partners acted as exclusive financial advisor to Send. Neither record disclosed financial terms of the transaction. The July announcement stated that Duck Creek serves hundreds of property-and-casualty insurers globally, including more than half of the top 20 global P&C carriers.

The fiscal-year release said the acquisition extended Duck Creek’s agentic platform into AI-native underwriting orchestration, connecting submission intake, triage, enrichment, risk assessment, and policy execution for commercial, specialty, and complex-risk insurers.

Agentic AI Platform and Fiscal 2026 Milestones

Duck Creek launched its insurance-native Agentic AI Platform on April 28, 2026, introducing Agentic Underwriting Workbench and Agentic First Notice of Loss applications. The fiscal-year release describes the platform as the P&C industry’s first demonstrated neuro-symbolic AI platform. Its layered architecture combines an insurance-native Model Context Repository, an agentic orchestration layer, AI Assurance governance guardrails, an AI Gateway supporting the MCP and A2A protocols, and integration with Duck Creek’s Clarity Data Foundation and core systems.

Agentic First Notice of Loss was developed in collaboration with Google Cloud and is powered by Gemini models. The April launch announcement cited a Boston Consulting Group projection of up to $80 billion in annual AI impact in the United States.

Other milestones the company listed for fiscal 2026 included an Agentic Product Configurator, which Duck Creek said accelerates new product development by over 50%, and the general availability of Duck Creek Reinsurance with Active Delivery, which moved its reinsurance solution to the cloud. Formation ’26, the company’s industry event, drew record attendance of more than 800 insurance professionals, ecosystem partners, and industry leaders. Duck Creek also said it deepened its commitment to the London Market through continued investment in its Multi-Country Layer architecture, which supports insurers scaling internationally.

The announcement also listed industry recognition received during the year. Duck Creek won the 2025 IDC FinTech Real Results Award for Insurance Transformation and was named a Leader in the Everest Group 2025 Underwriting Orchestration Products PEAK Matrix Assessment. Duck Creek Loss Control was named a 2026 Insurance Luminary finalist by PropertyCasualty360, and the company earned a third consecutive XCelent Award in Celent’s Claims Systems Vendors: North America P&C Insurance report. The announcement also noted that Duck Creek is positioned as a Leader in the Gartner Magic Quadrant for SaaS P&C Insurance Core Platforms, North America.